AI Contact Center

Run a Full Contact Center. Without the Headcount.

Inbound and outbound calls at enterprise scale- with sub-200ms latency, real-time transcription, and voice agents that resolve issues without escalation.

The AI Contact Center Built for Enterprise Scale

Intelligent Routing

The AI qualifies intent, gathers context, and routes complex issues to the right human agent — with full conversation history attached.

"Smallest AI provides the highest quality of speech agents for automating our highly complex payment contact centres”
— Harinder Thakar, Co-founders | Riverline

"Smallest AI gives us the lightning fast high quality voices and also helped us build a custom SLM for our in-app voice assistant for Flights"
— Satish Mani, CTO | Make My Trip

Artificial Intelligence Call Center Analytics

Real-time dashboards, call transcripts, sentiment analysis, and resolution tracking. Know exactly how your contact center AI is performing.

The Real Cost of a Missed Call.

Your Contact Center Is Costing You Too Much to Scale

  • Every call is different depending on who picks up.
  • Legacy IVR systems frustrate callers.
  • Agent hiring, training, and turnover costs are relentless.
  • Your agents are stretched thin, and your clients feel the delays.
  • Compliance and documentation tasks are manual, slowing you down.
  • Inconsistent agent quality leads to inconsistent customer experience.

Contact Center Automation That Actually Works

Powered by Real Time Voice AI

Available 24/7

Handle 10 or 100,000 simultaneous calls with the same consistent quality. No queues. No busy signals.

Stay on Top of Queries

Automate FAQs, order status, appointment booking, password resets, payment collection, and more — without a single human agent.

Call Insights

Easily track call attempts and calls picked all in one simple and intuitive dashboard.

Escalate to Humans

For high-touch queries, seamlessly switch to a human agent—ensuring no friction in the buyer's journey.

Contact Center AI in Numbers

  • Reduction in average handle time: 45% after deploying contact center AI.
  • Of all tier-1 contacts fully resolved by AI: 50% with no human escalation.
  • Cost reduction: 65% vs. traditional call center staffing models.

Why Smallest.ai Over Other Competitors?

Industry-Leading Speech AI: Fast, Accurate, Multilingual, and Easy to Integrate

Faster than the Competition

Fast enough that callers never notice a pause. Our agents respond in under 200ms- the threshold for natural, human-feeling conversation.

Built for Precision

Our voice models handle complex acronyms and numbers, such as credit cards and phone numbers, with great pacing and intonation.

Data remains secure on your custom hardware.

Safeguard your secrets exactly where they should be. Rest assured, no data ever escapes the inference hardware.

Integration with Legacy Systems

Easier integration with existing legacy software, hardware, and data pipelines, common in industries like manufacturing or banking.

Frequently Asked Questions

What is contact center AI and how is it different from IVR?

Contact center AI uses large language models and neural voice synthesis to hold real, dynamic conversations — understanding caller intent, asking follow-up questions, and resolving issues end-to-end. Traditional IVR follows rigid menu trees.

Can an AI call center fully replace human agents?

For tier-1 inquiries (FAQs, status checks, bookings, basic troubleshooting) - yes. For complex, sensitive, or escalated issues, the AI routes to human agents with full context.

What is contact center automation?

Contact center automation uses AI to handle routine call types without human agents, reducing costs, improving response times, and ensuring consistent quality across every interaction.

What happens when a caller needs a real person?

You define your escalation rules. When a call needs human attention, the agent can route it to the right team member with full call context- so they're never walking in blind.

How does your AI contact center handle sensitive or regulated industries?

Smallest.ai is SOC 2 Type II certified and HIPAA-ready. All calls are encrypted end-to-end. We support compliance-specific call flows for healthcare, finance, and collections.